Q&A
1. How do I retrieve my account password?  
Click 'Forgot Password?' and follow the instructions on the login page to reset your password.

2. How do I change my email address in my account?  
Log in to your account and update your email in "My Profile."

3. How to make a payment?  
You can choose to pay online via QFPay including using credit cards (Visa, Mastercard, UnionPay, Cloud QuickPass), QR code payments (Alipay, WeChat Pay, FPS, PayMe), or bank transfer. Please enter your discount code (if any) before proceeding with payment. Payment must be made within 3 working days; final decision reserved by the company in case of disputes.

4. What is the procedure for bank transfer?  
Transfer to our Hang Seng Business Bank account and Upload payment proof on the website after transfer.  

Bank Account Number: (024) 203-614664-8834
Account Name: ANDERSON GLOBAL TRADING COMPANY

For other banks, add ANDERSON GLOBAL TRADING COMPANY as a payee with bank code 024 (Hang Seng Bank Ltd) and account number 203-614664-883, then transfer.

5. Do I need to register an account before payment?  
You can shop as a guest, but registering saves you time next purchase and gives access to offers.

6. Product Warranty
6.1. Warranty Coverage
During the warranty period, the purchased product is entitled to warranty services provided by the brand (excluding food items). The coverage includes damages caused by manufacturing defects, normal wear and tear, rips, and damages incurred during air transportation. Warranty services are applicable only within the Hong Kong region.

6.2. Exclusions from Warranty
The warranty is provided by the brand and does not cover damages resulting from normal wear and tear, cosmetic damage (such as scratches on leather or polycarbonate surfaces, or stains on fabric), accidental or indirect damage (including damage or loss of items inside the bag, interruption of use, or time loss). It also excludes damage caused by improper handling, misuse, abuse, negligence, accidents, product alterations or modifications, and damage caused by unauthorized service centers. Electronic devices and features included in travel products are also not covered under the warranty.

6.3. Warranty Period and Conditions
- During the warranty period, the brand will provide comprehensive coverage, including manufacturer defects, normal wear and tear, and damage caused by carriers.
- After the warranty period expires, the brand may offer repair services at a cost, depending on the condition of the product. However, damages resulting from misuse, accidents, cosmetic damage, and normal wear and tear will not be covered.

6.4. Repair and Replacement Policy
During the warranty period, the brand will determine whether the product should be repaired or replaced based on its condition. If the product cannot be repaired, the brand reserves the right to provide a replacement of the same or equivalent value. The remaining warranty period of the original product will continue to apply to the replacement.

6.5. Proof of Purchase and Warranty Application
Please retain the receipt or email confirmation issued by Anderson Global Trading Company or the designated brand partner at the time of purchase, as it serves as the basis for warranty claims. Warranty services are only applicable within the Hong Kong region, and the warranty period is calculated from the original date of purchase. All repairs are provided by the brand and are guaranteed only to restore the basic functionality of the product; cosmetic restoration is not guaranteed. This warranty grants you specific legal rights and may also entitle you to additional rights depending on local laws.

6.6. Warranty Claim Procedure
Depending on the brand’s requirements, warranty registration may be necessary in advance; alternatively, you may simply present your receipt or email confirmation at the designated repair center during the warranty period to receive service.
For further inquiries, please contact our customer service team at cs@andersonglobals.com and provide relevant information for follow-up.

7. Order and Delivery Arrangements
1. Once payment for an order has been successfully completed, cancellations or changes (including delivery method or order consolidation) will not be accepted. Please ensure that product and delivery information is accurate before placing your order.
2. If the item is in stock, we will arrange shipment within 2–7 business days after payment is completed.
3. If the item is out of stock or being restocked, preparation or transfer time will take approximately 7–10 days. Once the item arrives at the packaging department, it will be shipped as soon as possible.
4. Delivery is handled by a third-party logistics provider. A tracking number will be provided after dispatch. Customers are responsible for contacting the logistics provider directly for inquiries or delivery arrangements (SF EXPRESS). We are not liable for any losses caused by delivery delays.
5. Delivery is limited to floors accessible by elevator. For village houses or walk-up buildings, customers must collect the package at ground level.

8. Shipping Fees / Delivery
Shipping arrangements may vary depending on whether the product is dispatched by us or directly by the brand. We appreciate your understanding regarding any differences that may arise.

Shanghee
1. Free shipping for purchases over HK$800;  orders under HK$800 require a HK$80 shipping fee.
2. This offer cannot be used in conjunction with other promotions.
3. In case of any disputes, Red Pear International Ltd. reserves the right to make the final decision.

agnes b mooncake voucher

1. Free shipping for purchases over HK$800; orders under HK$800 require a HK$20 shipping fee.
2. Mooncake gift vouchers will be shipped after September 6, 2025.

Philips & OTO

1. All products include free shipping; additional charges apply for remote areas.
2. Winco Century Ltd. will contact customers within 3 days to arrange delivery and installation (if required).
3. Delivery is available Monday to Saturday. No deliveries on Sundays or public holidays.
4. Free delivery covers Hong Kong Island, Kowloon, and the New Territories. An additional HK$100 applies for deliveries to Discovery Bay. Staircase and tunnel handling fees are HK$240, plus HK$50 per floor.  
5. For locations without elevator access or where elevators are unavailable, an extra HK$50 per item per floor will be charged. Attics are counted as one floor.
6. All additional fees must be paid in cash to the delivery personnel at the time of delivery.
7. In the event of delays or failed deliveries due to accidents, traffic conditions, weather, or other uncontrollable factors, delivery arrangements will be rescheduled.

Other Brand Partners
- All products include free shipping. For remote areas (such as Sai Kung, Clear Water Bay, Shek O, Stanley, Discovery Bay, Ma Wan, Cheung Chau, Lamma Island, Peng Chau, and Southern Lantau — including but not limited to Tai O, Tong Fuk, Cheung Sha, Mui Wo, Pui O), an additional charge of HK$10 applies for door-to-door delivery, and HK$5 for pickup point delivery.
- Additional charges are subject to the latest announcements on the SF Express official website.

8.2 Delivery Address
- Delivery is available to any address in Hong Kong Island, Kowloon, and the New Territories, including office locations.
- Remote areas include Sai Kung, Clear Water Bay, Shek O, Stanley, Discovery Bay, Ma Wan, Cheung Chau, Lamma Island, Peng Chau, and Southern Lantau (including but not limited to: Tai O, Tong Fuk, Cheung Sha, Mui Wo, Pui O).

8.3 Delivery Time
- Orders will be delivered within 2–7 business days after dispatch (Monday to Friday only). Please enter your order number and email address to check the status. If you are a member, you may log in and view your order details under "My Account."
- Weekend and public holidays may affect delivery schedules. Custom-made items may require a longer lead time.

9. Order Tracking
- Guests can check their order status by entering the order number and email address on the order tracking page. Members can log in and view detailed order information under the "My Account" section.
- Once the order is shipped, the tracking number will be displayed on the tracking page for guests to contact the logistics provider or arrange delivery.
- If the merchant handles delivery directly, the relevant brand will proactively contact the customer to schedule delivery.
- For customers using SF Express, please download and enable push notifications on the SFHK App. As of August 6, 2024, this app has replaced SMS alerts, allowing real-time tracking and helping avoid missed pickup notifications